Care Quality Commission

As with any healthcare providor, GP Care Services Ltd are required to undergo regular inspections to ensure that the services we provide are safe, effective, caring, responsive to peoples needs & well-led. 

The Village Medical Centre, Littleborough

We are proud to announce that in our most recent CQC inspection we had historic success with The Village Medical Centre in Littleborough. The practice is now rated 'GOOD' across all areas, in an unprecedented turn around in the quality of care and support for patients and staff. The CQC reports asks the following questions: 

- Are services safe?

- Are services effective?

- Are services caring?

- Are services responsive to people's needs?

- Are services well-led?

They also assess the practice's performance across six population groups:

- Older people

- People with long term conditions

- Families, children and young people

- Working age people (including those recently retired and students)

- People whose circumstances make them vulnerable

- People experiencing poor mental health (including people with dementia) 

 As stated in a letter from Professor Steve Field, the Chief Inspector of General Practice: 

GP Care Services Ltd acquired the The Village Medical Centre in February 2017 which was rated inadequate at a previous inspection in September 2016. The practice was then inspected on 20 June 2017. The inspection was a comprehensive inspection under the Health and Social Care Act 2008. At that inspection the practice had made significant improvements and was then rated requires improvement overall because within the key questions safe and effective areas were still identified as requiring improvement as the practice was not yet meeting requirements at that time. 

This focused follow up inspection on 29 September 2017 was to confirm the required actions had been completed and award a new rating in the domains of safe and effective.The improvements we found mean that the practice is now rated ‘good’ for being safe and effective and is now rated good overall. The practice is also rated as ‘good’ for its services to all population groups.  

You can view and download the full CQC report here, or find out more information on the CQC website

Well done to all involved!

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GP Care Services are a local provider of GP management and community healthcare services. We work with local people, GPs and Health Care Professionals to raise the standards of community care, and deliver greater value across all local health systems. 

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Our Testimonials

Community Gynaecology Service User said:

Very friendly, caring, took the time to listen and understand. I could tell the Nurse and Doctor were passionate about their job.

Community Gynaecology Service User said:

The Doctor and Nurses are very nice.

Intermediate Tier Service user said:

"I was on holiday in Portugal, fell and fractured my hip. They brought me back to the UK to Wolstenholme. I've been here a week & would like to say what a lovely friendly ward, nothing is too much trouble for the staff & the food is wonderful. If all the NHS was run like this it would be great."

Paediatric Phlebotomy Service user said:

“Today I took my little girl to have bloods at Kingsway clinic. Janette was the lady who made the whole experience one to be shared [...] I can hand on heart praise your paediatric blood service. Yes, my little girl had a massive meltdown as she did last week, but Jeanette was brilliant and able to get some bloods.

I would really like to thank you all again especially Jeanette for making a massive difference today to my little girl, and instilling confidence in myself that there are professionals out there who are very child centred. Thank you. Please feel free to forward this email to Jeanette to remind her what a fabulous job she is doing with our children.”

Community Gynaecology Service User said:

I was put at ease - lovely understanding Doctor and Nurse. The Doctor explained exactly what was happening and the nurse was pleasant.

Community Gynaecology Service User said:

It has been lovely to talk to someone who not only understands but can take the time to talk to me and explain everything in detail.

The Willows Service User said:

My father, whilst on daycare and respite, was treated with dignity and respect. The staff are truly amazing and go out of their way to assist and help with any problems or worries. My father enjoyed his time at The Willows and told me the meals are amazing. Thank you to everyone at The Willows, I truly appreciated being able to leave my precious father with you knowing he was getting the best possible care.

7 Day Access service user said:

“A short note to say a big “thank you” for the kind gesture made towards my 92 year old father (John Allen). You treated him at the Peterloo out of hours clinic last Monday in Middleton. Despite having arranged transport (which failed to turn up), he then experienced difficulty in organising a taxi to take him home. You, however, very kindly took him back home in your own car. The whole family were very moved by this gesture and wanted to thank you personally.”

Paediatric Phlebotomy Service User said:

Not a bad comment to make, lovely Nurse that worked well with my daughter.

7 Day Access service user said:

"I just wanted to pass on my thanks, as I know how stretched the NHS is and people are quick to complain. But I wanted to express my gratitude at the excellent service I received. Not only from my doctors surgery in Edenfield , but from the staff at the Phoenix Centre when I attended an out of hours appointment last Tuesday.

I've moved recently from Stretford and found it very difficult to get an appointment with no real help apart from " go to a walk in centre". Your service should be commended and I wanted to say you've got some great staff working for you and I only know her as Janet. Her quality of service and empathy was a refreshing change!"

Paediatric Phlebotomy Service User said:

Wonderful service! Very child friendly. Lovely lady - thank you. Couldn't be better.

The Willows Service User said:

The Willows has become a lifesaver for both my husband and I. I no longer feel alone now I know that there is a wonderful place for both my husband I to come to. The comfort days are a wonderful break for me. I know that my husband is very well cared for. The entertainment provided for both my husband on his comfort days and both of us is excellent.