Care Quality Commission

“A short note to say a big “thank you” for the kind gesture made towards my 92 year old father (John Allen). You treated him at the Peterloo out of hours clinic last Monday in Middleton. Despite having arranged transport (which failed to turn up), he then experienced difficulty in organising a taxi to take him home. You, however, very kindly took him back home in your own car. The whole family were very moved by this gesture and wanted to thank you personally.”

"I just wanted to pass on my thanks, as I know how stretched the NHS is and people are quick to complain. But I wanted to express my gratitude at the excellent service I received. Not only from my doctors surgery in Edenfield , but from the staff at the Phoenix Centre when I attended an out of hours appointment last Tuesday.

I've moved recently from Stretford and found it very difficult to get an appointment with no real help apart from " go to a walk in centre". Your service should be commended and I wanted to say you've got some great staff working for you and I only know her as Janet. Her quality of service and empathy was a refreshing change!"

“Today I took my little girl to have bloods at Kingsway clinic. Janette was the lady who made the whole experience one to be shared [...] I can hand on heart praise your paediatric blood service. Yes, my little girl had a massive meltdown as she did last week, but Jeanette was brilliant and able to get some bloods.

I would really like to thank you all again especially Jeanette for making a massive difference today to my little girl, and instilling confidence in myself that there are professionals out there who are very child centred. Thank you. Please feel free to forward this email to Jeanette to remind her what a fabulous job she is doing with our children.”

The Willows has become a lifesaver for both my husband and I. I no longer feel alone now I know that there is a wonderful place for both my husband I to come to. The comfort days are a wonderful break for me. I know that my husband is very well cared for. The entertainment provided for both my husband on his comfort days and both of us is excellent.

Wonderful service! Very child friendly. Lovely lady - thank you. Couldn't be better.

Not a bad comment to make, lovely Nurse that worked well with my daughter.

Very friendly, caring, took the time to listen and understand. I could tell the Nurse and Doctor were passionate about their job.

The Doctor and Nurses are very nice.

My father, whilst on daycare and respite, was treated with dignity and respect. The staff are truly amazing and go out of their way to assist and help with any problems or worries. My father enjoyed his time at The Willows and told me the meals are amazing. Thank you to everyone at The Willows, I truly appreciated being able to leave my precious father with you knowing he was getting the best possible care.

It has been lovely to talk to someone who not only understands but can take the time to talk to me and explain everything in detail.

"I was on holiday in Portugal, fell and fractured my hip. They brought me back to the UK to Wolstenholme. I've been here a week & would like to say what a lovely friendly ward, nothing is too much trouble for the staff & the food is wonderful. If all the NHS was run like this it would be great."

I was put at ease - lovely understanding Doctor and Nurse. The Doctor explained exactly what was happening and the nurse was pleasant.