INTEGRATED ELECTIVE CARE PATHWAYS

A new Integrated Elective Care Pathway (IECP) has been commissioned by Heywood, Middleton and Rochdale Clinical Commissioning Group (HMR CCG). This provides a combined service between four partner organisations – BMI Highfield Hospital, GP Care Services Ltd, InHealth (formerly Care UK) and The Pennine Acute Hospitals NHS Trust. These partner organisations now work together to offer an integrated service for Musculoskeletal (bones and joints), Gynaecology, Urology, Gastrointestinal and Ear, Nose and Throat (ENT) specialties.

We have access to resources that will significantly improve the patient experience. The new IECP design was developed by local clinicians, care professionals and managers with this in mind and draws on national and international best practice.

The IECP provides prompt assessment and diagnosis, reducing patient waiting times. It develops a personalised management plan to support the patient in remaining healthy and independent, it works to deliver treatment and advice that addresses immediate, medium and long term needs, enabling the patient to self-manage their condition. The key objectives are to:

- Improve patient experience and outcomes for Musculoskeletal, Gynaecology, Urology, Gastrointestinal and ENT conditions

- Ensure timely access to assessment 

- Ensure care takes place in the most appropriate setting, where possible in the community

- Ensure effective communication between primary care and other services involved

- Promote self-care

The service delivers good health outcomes in a caring and compassionate environment. Patient safety and quality is central ensuring people are treated with respect and dignity and receive a high standard of safe and effective treatment.

Patient experience measures will sit alongside contractual Key Performance Indicators, used to monitor performance of the contract by the CCG.

For more information visit www.hmr.nhs.uk or contact a member of our team to find out more information here.

 

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GP Care Services are a local provider of GP management and community healthcare services. We work with local people, GPs and Health Care Professionals to raise the standards of community care, and deliver greater value across all local health systems. 

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Our Testimonials

One patient said:

"I just wanted to pass on my thanks, as I know how stretched the NHS is and people are quick to complain. But I wanted to express my gratitude at the excellent service I received. Not only from my doctors surgery in Edenfield , but from the staff at the Phoenix Centre when I attended an out of hours appointment last Tuesday.

I've moved recently from Stretford and found it very difficult to get an appointment with no real help apart from " go to a walk in centre". Your service should be commended and I wanted to say you've got some great staff working for you and I only know her as Janet. Her quality of service and empathy was a refreshing change!"

One patient said:

“Today I took my little girl to have bloods at Kingsway clinic. Jeanette was the lady who made the whole experience one to be shared [...] I can hand on heart praise your paediatric blood service. Yes, my little girl had a massive meltdown as she did last week, but Jeanette was brilliant and able to get some bloods.

I would really like to thank you all again especially Jeanette for making a massive difference today to my little girl, and instilling confidence in myself that there are professionals out there who are very child centred. Thank you. Please feel free to forward this email to Jeanette to remind her what a fabulous she is doing with our children.”

Another patient said:

“A short note to say a big “thank you” for the kind gesture made towards my 92 year old father (John Allen). You treated him at the Peterloo out of hours clinic last Monday in Middleton. Despite having arranged transport (which failed to turn up), he then experienced difficulty in organising a taxi to take him home. You, however, very kindly took him back home in your own car. The whole family were very moved by this gesture and wanted to thank you personally.”