The Willows Dementia Hub

The Willows Dementia Hub is our specialist centre providing high-quality support and care for people living with dementia in Heywood, Middleton, and Rochdale, and their families.

The Willows Dementia Care Hub

The Willows brings together health and social care to provide pioneering integrated care and support in Rochdale. The centre has been designed using Stirling University’s ‘Standards for Dementia Design’, to provide both residential and day care in a high-quality, welcoming and dementia-friendly environment. Our project team worked closely with the charity Alzheimer’s UK, who provided helpful advice.

Jeremy Hughes, Chief Executive of the Alzheimer's Society said: 

"Many have preconceived ideas about dementia care and  managers sometimes don’t connect as well as they might with local people with dementia. In the Willows I saw a great example of tackling both. First, it really is a community resource centre for people affected by dementia offering a range of services to non-residents including the vital but sadly rarely available respite care. Second, people with dementia were directly involved in designing The Willows. Great to see."

Our Vision

To live life in an environment where every resident is safe, valued, included, respected, understood and empowered. To provide a unique service inspired by a person-centred approach, delivered by a happy motivated staff team who have the understanding, knowledge, experience, patience, skills and most importantly: a huge friendly smile.

Our Values

W - We will never make a decision about you- without you

I - Independent living, with us by your side

L - Listening always with interest, concern & action

L - Living where every person is valued, included and empowered

O - Open & honest about the service we provide

W - Working together to achieve social inclusion and fulfillment

S - Safe, high-quality environment to live in

Our Mission Statement

The willows aim to provide excellent care and support to people living with Dementia. We pride ourselves on delivering service without prejudice and restrictions. We will balance safety with choice and independence and focus on a person-centred service for them to live in. 

The Willows is based on being a dementia hub, not a traditional care home, therefore, offering our service with a very different approach and environment. We will be an open an honest employer recruiting, supporting and developing staff to achieve every success. For the people that use The Willows dementia hub, we want them to experience:

- A fulfilled life delivered in a way that the person best understands

- Choice, control and where we do not make any decisions about them- without them

- A safe, high quality, comfortable environment to live in

- The opportunity to use/retain/regain new and old skills

- Social interaction in the hub and within the local community.

 We want our staff to experience:

- Effective and inspiring leadership

- A fun, positive working environment where new ideas are welcomed and celebrated 

- Approachable management where staff are valued and listened to

- Recognition for individual and team contributions and successes

- A Culture within the workplace which supports staff’s diversity, potential, and aspirations

- An opportunity to develop new skills and knowledge with our training and development programmes.

Our Facilities Include: 

- 18 high-quality residential rooms

- Respite accommodation

- Family rooms for relatives

- A range of complementary community services

- High-quality day services are also provided during the week for those who are not residents at the centre

- A community café, which is open to everyone. 

We are proud to be part of our local community and The Woodlands café is now open to the public, feeding our friends and neighbours with good, honest food. As we work to enhance our service we plan to source as much of our café's produce from the 'hub' community garden.

Click here to view our new café menu for The Woodlands. 

Located at Springhill Resource Centre in Rochdale, The Willows has been jointly commissioned by Rochdale Borough Council and NHS Heywood, Middleton and Rochdale Clinical Commissioning Group (CCG). 

For more information about The Willows and the services available, please contact the Hub Manager, Julie Saville:

Telephone: 01706 248661

Email: julie.saville@nhs.net

View our Care Home profile here. 

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Our Testimonials

Community Gynaecology Service User said:

The Doctor and Nurses are very nice.

7 Day Access service user said:

"I just wanted to pass on my thanks, as I know how stretched the NHS is and people are quick to complain. But I wanted to express my gratitude at the excellent service I received. Not only from my doctors surgery in Edenfield , but from the staff at the Phoenix Centre when I attended an out of hours appointment last Tuesday.

I've moved recently from Stretford and found it very difficult to get an appointment with no real help apart from " go to a walk in centre". Your service should be commended and I wanted to say you've got some great staff working for you and I only know her as Janet. Her quality of service and empathy was a refreshing change!"

Paediatric Phlebotomy Service user said:

“Today I took my little girl to have bloods at Kingsway clinic. Janette was the lady who made the whole experience one to be shared [...] I can hand on heart praise your paediatric blood service. Yes, my little girl had a massive meltdown as she did last week, but Jeanette was brilliant and able to get some bloods.

I would really like to thank you all again especially Jeanette for making a massive difference today to my little girl, and instilling confidence in myself that there are professionals out there who are very child centred. Thank you. Please feel free to forward this email to Jeanette to remind her what a fabulous job she is doing with our children.”

Community Gynaecology Service User said:

Very friendly, caring, took the time to listen and understand. I could tell the Nurse and Doctor were passionate about their job.

Community Gynaecology Service User said:

I was put at ease - lovely understanding Doctor and Nurse. The Doctor explained exactly what was happening and the nurse was pleasant.

Paediatric Phlebotomy Service User said:

Not a bad comment to make, lovely Nurse that worked well with my daughter.

7 Day Access service user said:

“A short note to say a big “thank you” for the kind gesture made towards my 92 year old father (John Allen). You treated him at the Peterloo out of hours clinic last Monday in Middleton. Despite having arranged transport (which failed to turn up), he then experienced difficulty in organising a taxi to take him home. You, however, very kindly took him back home in your own car. The whole family were very moved by this gesture and wanted to thank you personally.”

Community Gynaecology Service User said:

It has been lovely to talk to someone who not only understands but can take the time to talk to me and explain everything in detail.

Intermediate Tier Service user said:

"I was on holiday in Portugal, fell and fractured my hip. They brought me back to the UK to Wolstenholme. I've been here a week & would like to say what a lovely friendly ward, nothing is too much trouble for the staff & the food is wonderful. If all the NHS was run like this it would be great."

Paediatric Phlebotomy Service User said:

Wonderful service! Very child friendly. Lovely lady - thank you. Couldn't be better.